The shortage of restaurant staff declines in the transition to the US labor market

(Bloomberg) — The staff shortage that has blighted American restaurants and fast food chains throughout the pandemic is finally beginning to recede.

National chains, including Del Taco Restaurants Inc. and Portillo’s Inc. and Chipotle Mexican Grill Inc. It’s getting easier to find employees, with employees at or above pre-Covid levels. Across the country, Labor Department figures show that employment in food and beverage venues is fast approaching than it was in early 2020.

The shift signals a major shift in the US labor market — and a big boost for food service providers, who have struggled to bring back workers after layoffs in 2020. For now, that could mean ending, or at least facilitating, restaurant and dining rooms closed due to shortages. employees. And perks like $200 signing bonuses for entry-level employees will likely be more difficult to come by as rampant inflation and the end of government incentives push more Americans into their jobs.

“Finding people is a lot better now than it used to be,” Tim Hackbard, Del Taco’s chief marketing officer, said in an interview. “This has greatly improved. It is not something we worry about at night.”

The chain of about 600 restaurants, which was acquired by Jack in the Box Inc., is back. This year, to full staff work. It’s also less difficult, Hackbard said, to prevent these hourly workers and managers from quitting.

The improvement is particularly evident for employers who have the means to offer better salaries and benefits. Oftentimes, these are the big companies like Chipotle, which says its hourly wages are now over $16 an hour, on average, about a dollar more than last summer. The burrito vendor says his staffing levels are “much higher” than they were two years ago.

The change highlights the evolving trajectory of Covid-19, which has kept some workers who come into contact with the public away due to contagion fears, as well as a labor market that is showing broader signs of easing. In the past month, a steady stream of people entering the labor market has pushed the US unemployment rate up from its lowest level in five decades. At the same time, the labor participation rate – the proportion of those working or looking for work – rose to 62.4%, the highest level since March 2020.

“In the past month or so, we’ve seen a massive influx of labor supply,” said Elizabeth Crowfoot, chief economist at job searcher Lightcast. “There are more people coming from the ranks, from the sidelines, ready to take on additional jobs, to look for jobs.”

Data from the Bureau of Labor Statistics showed that job opportunities available for accommodation and food services have declined over the past two months, dropping from their highest levels in December of last year. Employment in US food and drink venues reached 11.7 million in August, up from 6.3 million during the pandemic, and close to March 2020 levels.

Retention may improve, too, with Starbucks, which is investing in better employee training, reporting a recent drop in turnover among workers. Chains, including Red Robin Gourmet Burgers Inc., said. and Wendy’s Co. In August, employee turnover and hiring rates are improving.

There are many issues at play. Workers who used to rely on epidemiological stimulus checks and sit outside the labor market no longer have those benefits. The resumption of in-person education and ongoing childcare has enabled more women to join the workforce, Crovot said. Also nationwide campaigns for syndicates such as Inc. And Trader Joe’s is helping, too, even as employers like Starbucks struggle with such efforts.

“It bodes well for the industry in terms of working conditions, wages, benefits, and the ability to attract different types of people, who might want to take on these jobs now if they knew they had some kind of protection,” Crofoot said. .

She said inflation was making jobs more necessary. Even as wages are accelerating, restaurant workers are still paid relatively low, and higher prices for food and gas mean they may struggle to make ends meet. The US personal savings rate as a share of disposable income has fallen in recent months to its lowest level in 13 years, in the wake of the pandemic-led stimulus surge.

However, Crofoot cautioned that gains in employees may be limited to larger chains that have pockets to support wage increases and improved perks and training. It is also more difficult to take on more specialized jobs.

In Chicago, Vincent Colombet, owner of La Boulangerie & Co., couldn’t. From finding pastry chefs, cleaning staff and drivers for his production facility where croissants, baguettes and sourdough loaves are made. One of his bakers recently quit, despite being paid $20 to $25 an hour for the role.

“The place where we really struggle is the qualified, experienced people. Pastry and bakers this is really hard,” Columbat said in an interview. “Especially when it’s early morning, late at night, or on weekends. This is where we struggle the most.”

However, Columbus is able to operate its three cafes – where employees start at $15 an hour – more easily. “We have no problem finding people for entry-level positions,” he said.

Meanwhile, new franchises are hanging out to stand out from the competition. For example, the Illinois-based Italian beef chain Portillo, Oak Brook, is now offering the company’s discounted stock to the chain’s chefs and servers.

“This is something big companies have done forever. A lot of baby boomers will tell you it’s one of the best ways to accumulate wealth,” CEO Michael Osanloo said in an interview. He said the company is targeting a 10% discount, and the response so far has been incredibly positive. for the program they called Beef Stock.

In addition to increasing pay by several dollars over the past two years — to about $16 an hour, on average — the chain began late last year offering gym tickets to its workers at a discount.

Osanloo said the company’s staffing levels are back to pre-Covid levels. “People stay around.”

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