Family of five discovers holiday cancellation in Costa Rica – at the airport

“Everyone has been complaining about Pearson Airport lately, and I want to say I’m OK,” said University of Guelph student Raina Banton in her recent interview.

The Patton family arrived at Toronto Pearson International Airport at 4:30 a.m. on a scheduled 8:20 a.m. flight bound for Costa Rica.

“We walk in line to talk to the person at the Air Canada office, and while they are in line, the manager comes up to us and tells us that Air Canada hasn’t flown to our destination anymore, and hasn’t done so for about a month, and he insists we received an email regarding this change. We haven’t that ” Yahoo News Canada.

According to Toronto Pearson International Airport, it was crowned with the worst airport in the world in terms of delays. This comes after many travelers experienced long delays and lost their luggage. One of the main issues is Canada’s leading airline, Air Canada.

The same data shows that more than 33% of incoming Air Canada flights last month were late disembarking passengers at Toronto Pearson due to border controls, baggage regulations and a lack of air traffic control.

When the Banton family was referred to another office, they were again told that they should have received an email and a refund, which they got too.

It was astounding the lack of interest or concern about the fact that there was no refund for our ‘cancelled flight’ or that a family of five would be stuck at the airport for about 10 hours.Raina Banton, Air Canada passenger stranded

After a round trip, they were told that a departure flight for the same country was available at a different airport at 5pm. The family was then directed to the phone center to contact Air Canada support to rebook the flight.

“The phone area was so crowded with people that I can only imagine having problems similar to those my family had,” she said. “There were a lot of people in that area. Others, like us, are sitting on the floor with all our luggage trying to right the wrongs of Air Canada.”

After about an hour on the phone, their flight was rebooked. It was now about 7am when they came back in line to check their bags, the same worker at the desk told them the first time they were unable to offer any vouchers, food reimbursement, or travel far from and back to the airport.

“We had to book our transportation, including rebooking the car rental for a different city than what was scheduled,” she said.

In the title, “You have the option of a refund if your flight is canceled or if it is more than 3 hours late in relation to your original departure or arrival time, or if we add a connection to your itinerary.”

However, to this day, the Banton family has never received compensation for a “non-existent” booked flight.

When they finally boarded the plane, their seats were in the last two rows of the plane.

“It seemed incredibly inconsiderate after the flight accident was out of our control, and this was the flight that Air Canada booked us back.”

Despite the controversy over delays and flight cutbacks, Air Canada reported its fourth quarter, with flight bookings and volume increasing. The company expresses “deep regret” for disruptions to passenger flights, but has doubled down on staffing and staffing to fill the gaps in the coming months.

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